Terms & Conditions

Tickets reserved by telephone, email or in person must be paid for within three working days of the reservation. Subject to availability, tickets may be reserved within three days of the performance but must be paid for within 1/2 hour of scheduled start time of the performance, after which time they will be released. On receipt of your tickets, please check that your tickets are for the correct performance, date and time as mistakes cannot necessarily be rectified on the day of performance.

Any discount priced tickets must be requested at the time of booking and the Sales Team may ask to see proof of entitlement before selling tickets at discount prices.

All discounts are subject to availability where applicable and can be withdrawn at the discretion of the Theatre Management without prior notice, and do not apply to tickets already purchased. The Theatre Management reserves the right to introduce discounts and price changes without prior notice.

On occasions exchanges may be available up to 48 hours before the performance at the Managers discretion.

Refunds will only be given in exceptional circumstances, at the Managers discretion and may not be on the day of the request.

Every effort will be made to ensure the admittance of latecomers within a suitable break in the performance but admission can not always be guaranteed.

The theatre will not take tickets for re-sale unless tickets for the performance for which they are valid is sold out. We cannot guarantee that any ticket returned for resale will be sold, but those that are will incur a £2.00 handling fee per ticket.

The Theatre Management reserves the right to:

• Refuse admission to the Theatre.
• Request any ticket holder to leave the Theatre.

All tickets are sold subject to the Theatre Management's right to alter the advertised programme or cast in the event of illness or unavoidable cause, without prior notification.

The Theatre Management reserves the right, in extreme circumstances, to cancel any performance without notice. Every effort will be made to contact customers in advance and a full refund will be provided.

For the safety, comfort and enjoyment of all our customers the theatre does not allow children to sit on people's laps. This can block the vision of customers nearby. Parents are advised not to attend with infants less than TWO years of age as the theatre experience can, at times, be unsuitable and frightening.

Consequently we do not sell reduced price tickets for infants.

The use of cameras, video and audio equipment within the auditoria is strictly prohibited. Mobile phones, pagers and watch alarms are an irritant to both actors and audience and must be switched off prior to entering the auditorium

Thank you

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